Last Updated: September 4, 2026
Welcome to Widhura Mart, an online shopping platform operated by Widhura IT Solutions.
These Terms & Conditions govern your use of the Widhura Mart website, including browsing products, creating an account, placing orders, making payments, and using our delivery and customer-support services.
By accessing or using Widhura Mart, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Widhura Mart is an online shopping platform through which customers can browse and purchase products offered through our website.
The products available on Widhura Mart may include electronics, computers, clothing, home and kitchen products, health and beauty products, mobile phones and accessories, automotive products, sports products, toys, books, and other consumer goods.
We reserve the right to add, remove, modify, or discontinue products and services at any time.
By placing an order on Widhura Mart, you confirm that:
If you are placing an order on behalf of another person, you confirm that you have their permission to provide their information and arrange the delivery.
We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, and availability displayed on our website are accurate.
However:
If a significant error is discovered in a product description or specification, we may contact you before processing the order.
All product prices displayed on Widhura Mart are in Sri Lankan Rupees (LKR) unless otherwise stated.
The total amount payable may include:
Any applicable delivery or additional charges will be displayed or communicated before the order is confirmed.
We reserve the right to change product prices at any time. Price changes will not affect an order that has already been confirmed, except where an obvious pricing error has occurred.
When placing an order, you must provide accurate information, including:
Before submitting an order, you should carefully review your product selections, delivery details, charges, and total amount.
Once you submit an order, you may receive an order confirmation through the website, email, SMS, WhatsApp, or another available communication method.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.
Widhura Mart reserves the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases involving:
If we cancel an order that has already been paid for, the applicable refund will be processed according to our Refund Policy and the payment method used.
Where COD is available, customers may pay the applicable order amount to the delivery partner when the order is delivered.
By selecting COD and confirming an order, you agree to:
Once you confirm a COD order, please ensure that you are prepared to receive it.
If a customer repeatedly confirms orders and subsequently refuses or rejects them at the time of delivery without a valid reason, Widhura Mart may restrict or permanently disable COD availability for that customer, telephone number, account, or delivery address.
In such circumstances, future orders may require advance payment before dispatch.
This measure is intended to protect customers, delivery partners, and Widhura Mart from unnecessary delivery costs and repeated failed deliveries.
Where online payment facilities are available, payments may be processed through third-party payment providers.
Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.
Widhura Mart may not be able to access or control third-party payment processing systems.
An order may remain pending until payment has been successfully verified.
Customers may request cancellation of an order before dispatch by contacting Widhura Mart as soon as possible.
Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible.
If cancellation is accepted after payment has been made, any applicable refund will be processed according to our Refund Policy.
We reserve the right to refuse cancellation requests where the order has already entered the fulfilment or delivery process.
Widhura Mart may use third-party courier and delivery partners.
Delivery times are estimates and may vary depending on:
Providing an estimated delivery date does not constitute a guarantee of delivery by that exact date.
Customers are responsible for providing a correct and complete delivery address and an active telephone number.
A delivery may be considered unsuccessful when:
Additional delivery charges may apply where a second delivery attempt is required, where legally and operationally applicable.
Repeated failed or refused deliveries may result in restrictions on COD services.
Customers should inspect the package at the time of delivery where reasonably possible.
If the package appears seriously damaged, opened, or tampered with, you should notify the delivery partner and contact Widhura Mart as soon as possible.
For damaged, missing, incorrect, or defective products, customers should follow the procedures described in our Refund & Return Policy.
Returns, exchanges, replacements, and refunds are subject to our Refund & Return Policy.
Different products may have different return or warranty conditions.
Some products may not be eligible for return due to their nature, hygiene requirements, software activation, customisation, consumable status, or manufacturer restrictions.
Customers should review the applicable return conditions before placing an order.
Where a product is supplied with a manufacturer or seller warranty, the warranty will be subject to the applicable warranty terms.
Warranty coverage may not apply to damage caused by:
Warranty claims may require inspection or verification by Widhura Mart, the supplier, or the manufacturer.
Widhura Mart may offer promotional prices, discount codes, special offers, free-delivery promotions, or other campaigns.
Promotions may have specific:
Unless specifically stated otherwise, promotions cannot be combined with other offers.
Widhura Mart reserves the right to discontinue or modify a promotion where necessary.
Customers may create an account to access features such as:
You are responsible for keeping your account credentials confidential.
You must notify us if you believe that your account has been accessed without your permission.
Widhura Mart may suspend or terminate an account where there is evidence of fraud, abuse, misuse, or violation of these Terms & Conditions.
You must not use Widhura Mart to:
We reserve the right to take appropriate action against accounts or activities that violate these conditions.
We aim to keep Widhura Mart available and operational; however, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable due to:
We are not responsible for losses resulting solely from temporary website unavailability, subject to applicable law.
All website content, including:
may be protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, sell, or commercially exploit Widhura Mart content without prior written permission, except where permitted by law.
Widhura Mart may use third-party services for:
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies or actions of third-party service providers except to the extent required by applicable law.
Your use of Widhura Mart is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
To the extent permitted by applicable law, Widhura Mart will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer right, statutory protection, warranty, or liability that cannot legally be excluded or limited under applicable law.
Widhura Mart will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
We may update these Terms & Conditions from time to time.
Changes may be made to reflect:
The updated version will be published on this page with a revised Last Updated date.
Your continued use of Widhura Mart after the updated Terms & Conditions are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by the laws applicable in the Democratic Socialist Republic of Sri Lanka.
Any dispute arising in connection with Widhura Mart or these Terms & Conditions shall be handled in accordance with applicable Sri Lankan law and the jurisdiction of the competent courts of Sri Lanka.
Nothing in these Terms & Conditions is intended to remove or restrict rights available to consumers under mandatory applicable law.
If you have questions regarding these Terms & Conditions, orders, payments, delivery, returns, or other Widhura Mart services, please contact us.
Widhura IT Solutions
Widhura Mart
171/A, Main Street,
Colombo, Sri Lanka
Phone: +94 77 580 2112
Email: mart@widhura.lk
Website: mart.widhura.lk
By creating an account, placing an order, or using Widhura Mart, you confirm that you have read, understood, and agreed to these Terms & Conditions and the applicable policies of Widhura Mart.
We recommend reviewing the Privacy Policy and Refund & Return Policy before completing a purchase.